Terms & Conditions

Version: 1.0  |  Last Updated: 12 November 2026

1. Introduction & Acceptance

Welcome to be9, the online gaming platform accessible at be9nepal.com (hereinafter referred to as "the Platform", "we", "us" or "our"). These Terms & Conditions (the "Terms") govern the entire relationship between be9 and any person (the "User", "Player" or "you") who accesses, registers on, or uses any service offered through be9nepal.com.

By creating an account, making a deposit, claiming a bonus, or in any other way using the Platform, you confirm that you have read, understood, and unconditionally agree to be bound by these Terms in their entirety, together with our Privacy Policy and our Responsible Gaming Policy, both of which are incorporated herein by reference. If you do not agree with any part of these Terms, you must immediately cease all use of the Platform.

We reserve the right to amend, update, or replace these Terms at any time. When material changes are made, we will notify registered Users via email or via a prominent notice on the Platform. Your continued use of the Platform after such notification constitutes acceptance of the revised Terms. It is your responsibility to review the Terms periodically. The version and date shown at the top of this document represent the current and binding iteration.

These Terms are written in English. In the event of any discrepancy between a translated version and the English original, the English version shall prevail.

2. Definitions

The following defined terms are used throughout these Terms and carry the meanings set out below:

• "Account" – the individual, personal user account opened and maintained by a registered Player on the Platform.
• "Balance" – the total funds held in a Player's Account, including real-money funds and any separately labelled Bonus Balance.
• "Bonus" – any promotional credit, free spin, cashback, or other incentive granted by be9 under a specific promotional offer.
• "Bonus Balance" – bonus funds credited to a Player's Account that are subject to wagering requirements before conversion to withdrawable funds.
• "Game" – any casino game, live dealer table, slot, virtual sport, or other wagering product made available through the Platform.
• "KYC" – Know Your Customer, the identity and document verification process required by be9 prior to processing withdrawals or as otherwise requested.
• "NPR" – Nepalese Rupee, the primary functional currency of the Platform for Players based in Nepal.
• "Platform" – the website be9nepal.com, including all associated mobile applications, software, and services.
• "Prohibited Jurisdiction" – any country, territory, or region in which accessing or using the Platform is restricted or prohibited by applicable law.
• "RNG" – Random Number Generator, the certified software mechanism that determines the outcome of Games.
• "Wagering Requirement" – the minimum total wager amount that must be completed before Bonus funds or Bonus winnings may be withdrawn.
• "Winnings" – real-money profits generated from wagering real-money funds, excluding Bonus Balance winnings that have not yet satisfied the Wagering Requirement.

3. Eligibility & Registration

3.1 Age Requirement

The Platform is strictly restricted to individuals who are at least 18 years of age at the time of registration. By creating an Account, you expressly confirm that you are 18 or older. We employ robust age-verification procedures and may request documentary proof at any stage. Any Account found to belong to an underage individual will be immediately suspended, all funds will be frozen pending investigation, and any winnings accumulated will be forfeited in full. We take the protection of minors with the utmost seriousness and cooperate fully with any investigation by relevant authorities.

3.2 Geographic Eligibility

It is your sole responsibility to verify that your use of the Platform is lawful in your jurisdiction before registering. The Platform does not accept registrations from Users located in Prohibited Jurisdictions. We reserve the right to refuse, suspend, or close any Account where we determine or reasonably suspect that a User is accessing the Platform from a Prohibited Jurisdiction, regardless of whether a VPN or other obfuscation technology is employed. Use of VPNs or proxies to bypass geographic restrictions is a material breach of these Terms and may result in permanent Account closure and forfeiture of funds.

3.3 Registration Process

To create an Account, you must complete the registration form accurately and in full. The information you provide must be true, current, and complete. You must supply, at a minimum: a valid email address, a chosen username, a secure password, your date of birth, and your country of residence. Providing false, misleading, or incomplete registration information constitutes a serious breach of these Terms and may lead to immediate Account termination.

3.4 One Account Policy

Each individual Player is permitted to hold only one (1) Account on the Platform at any given time. Creating, operating, or benefiting from multiple Accounts — whether under the same or different names, email addresses, or payment methods — is strictly prohibited. We use automated and manual detection tools to identify duplicate Accounts. Where multiple Accounts are discovered, all Accounts except the first legitimately created one may be closed, any Bonuses claimed across duplicate Accounts will be voided, and any resulting Winnings may be forfeited. You must notify us immediately at support@be9nepal.com if you believe you have inadvertently created more than one Account.

3.5 Know Your Customer (KYC) Verification

As part of our commitment to safe, fair, and compliant gaming operations, we require all Players to complete identity verification before any withdrawal is processed. The KYC process may also be triggered at any other time, including when unusual account activity is detected or when deposits exceed certain thresholds. Documents that may be requested include, but are not limited to:

• Government-issued photo identification (national ID card, passport, or driver's licence);
• Proof of address issued within the last three months (utility bill, bank statement, or official government correspondence);
• Proof of payment method ownership (front and back of card, screenshot of e-wallet account, or bank statement);
• Source-of-funds documentation where deposits reach applicable thresholds.

Failure to supply requested documentation within the stipulated timeframe may result in temporary suspension of withdrawal rights or Account closure. All documents submitted are handled in accordance with our Privacy Policy.

3.6 Account Security

You are entirely responsible for maintaining the confidentiality of your login credentials. You must not share your username or password with any third party. All activity conducted through your Account is deemed to have been carried out by you. If you suspect that your Account has been accessed without your authorisation, you must notify us immediately at support@be9nepal.com so that we may take appropriate protective action.

4. Account Management

4.1 Account Information Updates

You are obliged to keep all Account information accurate and up to date at all times. If any registered details change — including email address, phone number, or residential address — you must update your Account profile promptly or inform our support team at support@be9nepal.com. We are not liable for any failure of service or delay in processing that results from outdated information provided by the Player.

4.2 Account Closure by the Player

You may request the closure of your Account at any time by contacting our customer support team. Before processing a closure request, we may require that all pending withdrawal requests be completed and that any outstanding wagering requirements be settled or forfeited. If you are requesting Account closure for responsible gaming reasons, we will process your request with priority and will not apply any cooling-off period to the closure itself. Please refer to our Responsible Gaming Policy for details on self-exclusion and cooling-off tools.

4.3 Inactive Accounts

An Account is considered inactive if no login activity is recorded for a continuous period of 12 months. Following a period of inactivity, we may apply a monthly administrative fee to the Account balance to cover maintenance costs. We will notify you by email before any such fee is applied, giving you the opportunity to log in and reactivate your Account. We will make reasonable efforts to return any remaining balance to you upon permanent closure of an inactive Account.

4.4 Account Suspension and Termination by be9

We reserve the right to suspend, restrict, or permanently close any Account if we have reasonable grounds to believe that: (i) a Player has violated any provision of these Terms; (ii) fraudulent or dishonest conduct has been engaged in; (iii) the Account is being used for money laundering, criminal activity, or other illegal purposes; (iv) a Player has abused promotional offers; or (v) it is otherwise necessary for legal compliance or the protection of other Users. Where an Account is closed due to confirmed fraud or Terms violation, all funds in the Account may be forfeited.

5. Deposits & Withdrawals

5.1 Accepted Payment Methods

be9 supports the following payment methods for Players based in Nepal and other eligible territories. Available methods may vary depending on your location, verification status, and other factors:

The availability of any specific payment method may change without prior notice due to technical, regulatory, or commercial reasons. The Platform's functional currency for Nepal-based Players is NPR (Nepalese Rupee). Transactions made in other currencies may be subject to currency conversion at the prevailing exchange rate, and any applicable conversion fees are the Player's responsibility.

5.2 Deposits

Deposits must be made using a payment method that is registered in your own name. Third-party deposits — where the payment method belongs to someone other than the Account holder — are strictly prohibited and will trigger an immediate KYC review. Deposits are generally credited to your Account balance within a few minutes of transaction confirmation; however, processing times may vary depending on the method used and any additional verification requirements. We do not impose processing fees on deposits, though your payment provider may charge its own transaction fees for which we bear no responsibility.

Minimum and maximum deposit limits apply and are displayed on the Cashier page at the time of transaction. We reserve the right to adjust these limits at any time and without prior notice. Deposits made using funds derived from illegal activities are strictly prohibited and will be reported to the relevant authorities.

5.3 Withdrawals

All withdrawal requests are subject to successful KYC verification as outlined in Section 3.5. Withdrawals will only be processed to a payment method owned by and registered in the name of the Account holder. We will not process withdrawals to third-party accounts or payment methods. The minimum withdrawal amount and any applicable limits are displayed in the Cashier section of your Account.

Standard withdrawal processing times are as follows:

• Digital wallets (eSewa, Khalti, IME Pay, etc.): within 24 hours of approval;
• Bank transfers and ConnectIPS: 1–3 business days following approval;
• Visa / Mastercard: 3–5 business days following approval;
• Other methods: timelines are displayed in the Cashier at the time of request.

Processing times begin upon full KYC approval and internal compliance review, not at the time of the withdrawal request. During periods of high demand, withdrawal processing may take longer. We are not liable for delays caused by third-party payment processors, bank procedures, or other factors beyond our reasonable control.

5.4 Return-to-Source Policy

As a general principle, withdrawals will be directed back to the same payment method used for the most recent qualifying deposit. Where this is not technically feasible, we will work with you to identify the most appropriate alternative. We reserve the right to request additional documentation to confirm ownership of the destination payment method before processing any withdrawal.

5.5 Unclaimed and Refused Withdrawals

If a withdrawal cannot be processed due to incorrect payment details provided by the Player, the funds will be returned to your Account balance. It is your responsibility to ensure that all payment details submitted are accurate. If a withdrawal is refused by your payment provider, please contact our support team for assistance in identifying an alternative method.

5.6 Anti-Money Laundering

be9 operates strict anti-money laundering (AML) controls. We may request source-of-funds documentation at any point and may suspend withdrawal rights pending receipt of satisfactory documentation. Any suspicion of money laundering or financial crime will be reported to the relevant authorities, and we may be required by law to freeze relevant funds pending investigation. Players must not use the Platform as a vehicle for money transfers unrelated to legitimate gaming activity.

6. Bonuses & Promotions

6.1 General Bonus Policy

be9 offers a range of promotional bonuses to both new and existing Players. These may include welcome bonuses, reload bonuses, free spins, cashback offers, and other time-limited promotions. All bonuses are subject to the terms of the specific promotion in which they are offered, as well as the general bonus rules set out in this section. In the event of any conflict between a specific promotion's terms and these general Terms, the specific promotion terms will take precedence only in relation to the bonus in question.

Bonuses are credited at our sole discretion and are intended for entertainment purposes only. We reserve the right to withdraw, modify, or discontinue any promotional offer at any time, with or without prior notice, provided that such changes do not negatively affect the terms of a Bonus that has already been claimed and is currently active in a Player's Account.

6.2 Claiming Bonuses

To claim a Bonus, you must meet any stated eligibility criteria at the time of claiming, including minimum deposit requirements, use of a valid promotional code where applicable, and account verification status. Bonuses may only be claimed once per household, shared device, shared IP address, or payment method unless the specific promotion states otherwise. We reserve the right to revoke a Bonus from any Account where we determine that bonus abuse has occurred.

6.3 Wagering Requirements

Unless a promotion explicitly states otherwise, all Bonuses and any Winnings generated from Bonus funds are subject to a Wagering Requirement. The specific wagering multiplier for each promotion is stated in the individual promotion terms. As a general guide, wagering requirements typically range between 25x and 50x the bonus amount, but the exact figure applicable to any given Bonus is always stated in the respective promotion.

Wagering requirements must be completed within the validity period stated for the relevant Bonus. If the Wagering Requirement is not satisfied before the Bonus expires, the Bonus and any Winnings generated from it will be forfeited automatically. No extensions to Bonus validity periods will be granted except at our sole and absolute discretion.

6.4 Game Contributions to Wagering Requirements

Not all Games contribute equally towards satisfying a Wagering Requirement. The standard contribution rates are as follows, unless the specific promotion states different rates:

• Slots: 100% contribution;
• Live Casino games (Roulette, Blackjack, Baccarat, etc.): 10–20% contribution;
• Table Games (non-live): 10% contribution;
• Video Poker: 10% contribution;
• Scratchcards and Instant Win Games: 50% contribution;
• Progressive Jackpot Slots: 0–50% contribution (refer to individual promotion terms).

Certain Games may be explicitly excluded from wagering contributions for particular promotions. Any such exclusions will be listed within the specific promotion's terms and conditions.

6.5 Bet Limits During Bonus Play

While a Bonus is active in your Account, a maximum bet restriction applies. Unless the specific promotion states otherwise, the maximum permitted bet per game round while using Bonus Balance is NPR 500 (or the equivalent in other currencies). Placing bets that exceed this limit while Bonus funds are active may result in the Bonus being voided and any associated Winnings being forfeited. This restriction applies regardless of the game type or stake available on the game.

6.6 Withdrawal of Bonus Funds

Bonus funds themselves are never directly withdrawable. Only Winnings generated from Bonus funds, once the Wagering Requirement has been satisfied in full, may be withdrawn — and only after they have been transferred to your real-money Balance. Any remaining Bonus Balance at the time of withdrawal processing will be forfeited. The maximum Winnings that may be withdrawn from a Bonus are subject to any cap stated in the specific promotion terms.

6.7 Bonus Abuse

Any form of Bonus abuse — including but not limited to exploiting technical errors, using automated betting strategies, reverse-engineering promotional structures, coordinating with other Players to manipulate bonus outcomes, or repeatedly depositing and withdrawing in a manner designed to clear wagering requirements without genuine gaming engagement — will result in the immediate cancellation of the Bonus, forfeiture of any associated Winnings, and may result in permanent Account closure.

7. Games & Fair Play

7.1 Game Availability

The Platform provides access to a wide catalogue of casino games, including slots, live dealer tables, table games, virtual sports, and other gaming products. The availability of specific Games may vary by region, may change without prior notice, and is subject to the terms imposed by individual game providers. We reserve the right to add, remove, or modify any Game on the Platform at any time.

7.2 Random Number Generator (RNG)

All Games offered through the Platform that are determined by chance use a certified Random Number Generator (RNG). The RNG ensures that each game outcome is entirely independent, random, and cannot be predicted, manipulated, or influenced by any party, including be9 itself. Our RNG systems are tested and certified by independent third-party testing agencies to verify their fairness and compliance with internationally recognised standards. Live dealer Games use physical equipment (cards, roulette wheels, etc.) operated by professionally trained dealers in a controlled studio environment.

7.3 Return to Player (RTP)

Each Game has a theoretical Return to Player (RTP) percentage, which represents the expected percentage of all wagered money that will be returned to players over a statistically significant number of rounds. RTP information is available within each Game's information panel or help section. The RTP is a theoretical long-term average and does not guarantee individual results in any given session.

7.4 Prohibition of Automated Play and Bots

The use of automated software, robots ("bots"), scripts, macros, artificial intelligence-driven betting tools, or any other mechanical or automated method to interact with Games on the Platform is strictly and absolutely prohibited. We use advanced detection systems to identify and flag automated play. If automated play is detected, the Account in question will be immediately suspended, any winnings generated through automated play will be forfeited, and the Account will be permanently closed. This prohibition applies equally to any attempt to use software to gain an unfair mathematical advantage over the Platform or other Players.

7.5 Technical Malfunctions and Errors

In the event of a game malfunction, server error, communication failure, or any other technical fault, all affected game rounds may be declared void. be9 will not be liable to pay out winnings that resulted from a malfunction, software error, or any other technical defect that caused an incorrect game outcome. We will make reasonable efforts to restore affected Accounts to their state prior to the malfunction and will communicate transparently about the resolution process. Persistent or deliberate exploitation of a known game error or glitch is a material breach of these Terms and will be treated as fraud.

7.6 Responsible Wagering

Players must wager only within their personal financial means. Gambling should be treated as a form of entertainment, not as a method of generating income. We strongly encourage Players to set deposit limits, session limits, and loss limits using the tools available in the Responsible Gaming section of their Account. Full information on these tools and other support resources is available in our Responsible Gaming Policy.

7.7 Collusion and Cheating

Any form of collusion, chip dumping, match fixing, or coordinated behaviour designed to defraud the Platform or other Players is strictly prohibited. We monitor player behaviour continuously for signs of collusion or unfair advantage. Players found to be involved in such behaviour will face immediate Account termination, forfeiture of all funds, and may be referred to the relevant law enforcement authorities.

8. Tournaments & Lotteries

8.1 Tournament Rules

From time to time, be9 may host player tournaments, leaderboard competitions, prize draws, or lottery-style promotions. Each such event will be governed by specific rules published at the time the event is announced. These specific rules will specify the qualifying Games, the scoring or entry mechanism, the prize pool, the prize distribution schedule, and any eligibility requirements. Where a Player's tournament result is disputed, the decision of be9 shall be final and binding, subject to the dispute resolution procedure set out in Section 11.

8.2 Prize Distribution

Tournament and prize draw prizes will be credited to the winner's Account within a reasonable time following the conclusion of the event, subject to successful KYC verification. Cash prizes are credited as real-money Balance; Bonus prizes are credited as Bonus Balance and subject to any stated Wagering Requirements. be9 reserves the right to cancel, postpone, or modify any tournament or prize draw if technical issues, insufficient participation, or other circumstances beyond our control make it necessary to do so.

8.3 Fair Participation

All Players participating in tournaments and prize draws must comply with these Terms and the event-specific rules. Any attempt to manipulate a leaderboard, exploit scoring mechanisms, or otherwise participate unfairly will result in disqualification and may result in permanent Account closure. Prizes forfeited through disqualification will not be redistributed unless the event rules specifically provide for this.

9. Intellectual Property

9.1 Ownership

All content on the Platform — including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software — is the exclusive property of be9 or its content suppliers and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial entertainment purposes only.

9.2 Restrictions

You may not reproduce, duplicate, copy, sell, resell, modify, distribute, transmit, display, perform, publish, licence, create derivative works from, or otherwise exploit any content, information, or material from the Platform without our express prior written consent. Scraping, data mining, or any other automated extraction of Platform content is strictly prohibited. Any unauthorised use of Platform content may give rise to a claim for damages or be a criminal offence.

9.3 Third-Party Content

Game content, software, graphics, and other materials provided by third-party game developers remain the intellectual property of those respective providers. be9 is licensed to make such content available through the Platform, but conveys no ownership rights to Players with respect to third-party content.

10. Limitation of Liability

10.1 Platform Provided "As Is"

The Platform is provided on an "as is" and "as available" basis. While we strive to ensure uninterrupted and error-free service, we do not warrant that the Platform will be continuously available, free from defects, or free from interruptions caused by maintenance, technical faults, third-party connectivity issues, or other circumstances beyond our reasonable control. We expressly disclaim all warranties, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

10.2 Exclusion of Consequential Damages

To the fullest extent permitted by applicable law, be9 shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, loss of data, loss of opportunity, loss of goodwill, or any other intangible losses arising out of or in connection with your use of the Platform, even if we have been advised of the possibility of such damages.

10.3 Cap on Liability

Our total aggregate liability to any Player in connection with any claim arising under or in relation to these Terms shall not exceed the total amount deposited by that Player into their Account in the twelve (12) months immediately preceding the event giving rise to the claim. This cap applies to all claims collectively, regardless of the form of action (contract, tort, statute, or otherwise).

10.4 Player's Own Responsibility

Players are solely responsible for their own decisions in relation to gaming activity, including all financial decisions. be9 is not responsible for any financial losses incurred through gaming on the Platform. You acknowledge that gambling involves risk and that losses are a natural and expected part of gaming. We will not entertain claims for compensation relating to gambling losses sustained through the normal operation of Games.

10.5 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, war, terrorism, governmental actions, natural disasters, power outages, internet service provider failures, or any other event constituting force majeure. We will notify Users of any such event as soon as reasonably practicable and will make every reasonable effort to restore normal service.

11. Dispute Resolution

11.1 Contacting Support

If you have any complaint, dispute, or concern relating to your Account, a Game outcome, a payment transaction, or any other aspect of the Platform, you should first contact our customer support team, as most issues can be resolved quickly through direct communication. You may reach our support team through the following channels:

• Email: support@be9nepal.com
• Live Chat: available directly on the Platform during operating hours

When submitting a complaint, please include your Account username, a clear description of the issue, the date(s) on which the event occurred, and any relevant transaction or game round reference numbers. This information will help us investigate and resolve your complaint efficiently.

11.2 Internal Complaints Procedure

Upon receipt of a complaint, our support team will acknowledge it within 48 hours and will endeavour to provide a substantive response within 14 calendar days of receipt. For complex disputes requiring detailed investigation — such as disputed game outcomes, withdrawal delays, or bonus disputes — the resolution period may be extended, and we will notify you of any such extension. Our team will treat all complaints with fairness, confidentiality, and impartiality.

11.3 Escalation

If you are not satisfied with the outcome of your complaint after the internal review is complete, you may escalate the matter in writing to our compliance team at compliance@be9nepal.com. The compliance team will conduct an independent review of the complaint and issue a final written decision within 28 calendar days of receiving the escalation. This decision represents be9's final position on the matter.

11.4 Game Round Disputes

In all disputes relating to game outcomes, the results recorded in our server logs shall be the definitive and binding record of the game round in question. Where a discrepancy exists between what was displayed on a Player's screen and the server log — for example, due to connectivity issues or display errors — the server log record shall prevail. We may request that you submit any supporting screenshots or recordings to assist with investigation.

11.5 Limitation Period

Any complaint or claim must be submitted within three (3) months of the event giving rise to the dispute. Claims submitted after this period will not be accepted for investigation. This limitation period does not affect any statutory rights you may have under applicable law.

11.6 Governing Law

These Terms and any dispute arising from or in connection with them shall be governed by and construed in accordance with applicable international laws and the terms of our operating framework. By accepting these Terms, you consent to the exclusive jurisdiction of the applicable dispute resolution forum designated by be9, as notified to you in the event of a dispute.

12. Health & Safety

12.1 Player Well-Being

be9 is committed to the health and well-being of all Users of the Platform. Online gaming should always be an enjoyable, leisure activity. We recognise that for some individuals, gaming can become a source of stress, financial difficulty, or emotional harm. We actively encourage all Players to monitor their gaming behaviour and to seek help without hesitation if they feel that gambling is negatively affecting any area of their life, including their financial stability, relationships, mental health, or work performance.

12.2 Photosensitivity Warning

Some Games on the Platform may contain rapidly flashing images or patterns that could affect individuals with photosensitive epilepsy or other light-sensitive conditions. Players with such conditions should consult a medical professional before playing. We are not liable for any adverse medical reactions resulting from exposure to visual content in our Games.

12.3 Breaks and Session Awareness

We encourage all Players to take regular breaks during gaming sessions and to avoid gaming while fatigued, emotionally distressed, under the influence of alcohol or controlled substances, or in any other state that impairs sound judgement. Never gamble with money you cannot afford to lose, and never use gambling as a way to escape personal problems or financial pressure. If you need assistance setting gaming limits or taking a break, please contact our support team or visit our Responsible Gaming page.

13. Responsible Gaming

13.1 Our Commitment

be9 is firmly committed to promoting responsible gaming practices. We recognise that most Players engage with the Platform responsibly and for enjoyment; however, we also acknowledge our duty of care to those who may be vulnerable to problem gambling. We continuously work to maintain a safe gaming environment through prevention, detection, and intervention.

13.2 Self-Management Tools

All registered Players have access to a suite of responsible gaming tools within their Account, including deposit limits, wagering limits, session time limits, reality checks, and self-exclusion. These tools can be activated, modified, or extended via the Account settings at any time. Stricter limits take effect immediately, while less restrictive limits may be subject to a cooling-off period before they become active, to protect Players from impulsive decisions. For detailed information on each tool and guidance on how to use them, please visit our dedicated Responsible Gaming Policy page.

13.3 Support Organisations

If you or someone you know may be experiencing difficulties related to gambling, we encourage you to reach out to one of the following organisations for free, confidential support:

• Gamblers Anonymous International – www.gamblersanonymous.org
• GamCare (UK & International) – www.gamcare.org.uk
• Gambling Therapy – www.gamblingtherapy.org
• BeGambleAware – www.begambleaware.org
• Nepal Mental Health Helpline (Transcultural Psychosocial Organization Nepal – TPO Nepal) – www.tponepal.org

Minor persons (those under the age of 18) are strictly prohibited from using the Platform. We actively support parental control tools and encourage parents and guardians to use third-party filtering software such as Gamban to restrict access to gambling websites on shared or family devices.

14. Miscellaneous

14.1 Severability

If any provision of these Terms is found by a court or competent authority to be unlawful, invalid, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it lawful, valid, and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted. Any modification or deletion of a provision under this clause shall not affect the validity and enforceability of the remaining provisions, which shall continue in full force and effect.

14.2 Entire Agreement

These Terms, together with our Privacy Policy and our Responsible Gaming Policy, constitute the entire agreement between you and be9 with respect to your use of the Platform and supersede all prior communications, representations, negotiations, or agreements — whether oral or written — relating to the same subject matter.

14.3 No Waiver

Our failure to enforce any right or provision under these Terms on any particular occasion shall not constitute a waiver of that right or provision in future. Any waiver must be made expressly and in writing by an authorised representative of be9 to be effective.

14.4 Assignment

You may not transfer, assign, sub-licence, or otherwise deal in any way with your rights or obligations under these Terms or your Account without our prior written consent. be9 may assign its rights and obligations under these Terms to any affiliated entity, successor company, or third party acquiring the Platform, in whole or in part, without your consent.

14.5 Communication Language

All official communications between be9 and Players will be conducted in English. While we may provide support in additional languages as a courtesy, the English version of all official documents, notices, and communications shall be authoritative and binding in all circumstances.

14.6 Contact Information

For general queries and customer support, please contact us at: support@be9nepal.com.
For privacy and data protection enquiries, please contact our Data Protection team at: privacy@be9nepal.com.
For compliance and escalated complaints, please contact: compliance@be9nepal.com.

14.7 Frequently Asked Questions

Q: Can I use multiple currencies on the Platform?
A: The primary currency for Players based in Nepal is NPR (Nepalese Rupee). Where transactions are initiated in a different currency, conversion will be applied at the prevailing exchange rate. Any conversion fees charged by your payment provider are your own responsibility.

Q: How long does it take to verify my identity?
A: KYC verification is typically completed within 24 to 72 hours of the submission of all required documents. If additional information is needed, our team will contact you promptly. You may track the status of your verification through your Account dashboard.

Q: What happens to my balance if my Account is closed?
A: If your Account is closed at your own request and in good standing, any remaining real-money balance will be returned to you via your most recently used payment method, subject to successful identity verification. If the Account is closed due to a Terms violation, funds may be forfeited in line with the relevant provisions of these Terms.

Q: Can I reopen a self-excluded Account?
A: Self-exclusion periods are designed to be firm and effective. If you have set a self-exclusion period, we will not reopen your Account before that period expires, regardless of your request. At the end of the exclusion period, you may request reinstatement in accordance with the procedure set out in our Responsible Gaming Policy.

Q: Are my personal data protected?
A: Yes. We handle all personal data in accordance with our Privacy Policy, which sets out in detail what data we collect, how we use it, with whom we share it, and what rights you have as a data subject. For any specific privacy enquiry, please contact privacy@be9nepal.com.

Q: What should I do if I think there is an error in a game round result?
A: Contact our support team immediately at support@be9nepal.com, providing your username, the Game name, the date and time of the round, and any relevant game round reference number. Our team will investigate using server-side logs, which represent the definitive record of all game outcomes.