Responsible Gaming

Version: 1.0  |  Last Updated: 12 November 2026

1. Our Commitment

At be9, we believe that gambling should be an enjoyable and controlled leisure activity. We are firmly committed to providing an environment that supports responsible play and minimises the risk of gambling-related harm. This policy applies to every player who accesses be9nepal.com, regardless of the games they choose or the amounts they wager.

Our responsible gaming framework is embedded across every part of the platform — from account registration and payment processing to promotional design and customer support. We continuously review our tools, processes, and player communications to reflect current best practices in player protection. All marketing materials clearly state applicable wagering requirements, game eligibility, and expiry conditions so that players can make fully informed decisions.

This page should be read alongside our Terms & Conditions and Privacy Policy, which together govern the full relationship between be9 and its players.

2. Recognizing Problem Gambling

Problem gambling develops gradually and can be difficult to identify in oneself. The checklist below is not a clinical diagnostic tool, but it can help you assess whether your gambling habits may be moving from entertainment into something that requires attention. If several of these statements feel familiar, we strongly encourage you to use the player protection tools described in Section 3 and to seek guidance from one of the support organisations listed in Section 6.

2.1 Warning Signs Checklist

Ask yourself whether any of the following apply to you:

• Preoccupation with gambling: You find yourself thinking about past gambling sessions, planning the next one, or calculating how to obtain money to gamble with — even during everyday activities.
• Chasing losses: After losing money, you feel a compulsive urge to return and bet more in order to recover what you have lost, rather than accepting the outcome and moving on.
• Escalating stakes: You need to wager progressively larger amounts to achieve the same level of excitement, indicating a growing tolerance to gambling stimulation.
• Failed attempts to stop: You have made genuine efforts to cut back or quit gambling but have been unable to do so, despite a sincere desire to change.
• Gambling to escape: You turn to gambling as a way to relieve stress, anxiety, depression, or other negative emotions, using it as a coping mechanism rather than entertainment.
• Lying about gambling: You conceal the amount of time or money you spend gambling from family members, friends, or colleagues to avoid their concern or judgment.
• Jeopardising relationships or responsibilities: Your gambling has caused conflict in important relationships, led to neglect of work or study obligations, or resulted in the loss of meaningful opportunities.
• Financial strain: You have borrowed money, sold possessions, or relied on others financially in order to fund your gambling activity.
• Restlessness or irritability when not gambling: You experience discomfort, agitation, or low mood when attempting to reduce or stop gambling, which may indicate emotional dependency.
• Continuing despite consequences: You continue to gamble even after suffering significant financial, emotional, or social harm directly linked to your betting behaviour.

If you recognise three or more of the above in yourself, we recommend contacting our support team at support@be9nepal.com or one of the independent organisations in Section 6 without delay. Early intervention is the most effective way to prevent escalation.

3. Player Protection Tools

be9 provides a comprehensive suite of self-management tools that allow you to set clear boundaries on your gambling activity at any time. These tools are available directly through your account settings or by contacting our support team. We encourage all players to explore and configure these controls proactively — before problems arise — rather than waiting until gambling feels out of control.

3.1 Deposit Limits

You may set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is active, no deposit exceeding that threshold will be processed during the selected period. Requests to decrease a deposit limit take effect immediately. Requests to increase a limit are subject to a mandatory reflection period — typically 24 to 72 hours — during which you may withdraw the request. This cooling-off mechanism is designed to prevent impulsive decisions made in the heat of a session.

3.2 Loss Limits

A loss limit caps the net amount you are permitted to lose within a chosen time frame (daily, weekly, or monthly). When you reach your loss limit for the period, your account will be temporarily restricted from placing further real-money wagers until the period resets. As with deposit limits, reductions are applied immediately and increases require the reflection period to pass before coming into force.

3.3 Session Time Limits and Reality Checks

You can define the maximum duration of a single gaming session. When the time limit is reached, your session will be interrupted and you will be prompted to review your activity before choosing whether to continue. Additionally, you may activate periodic reality check notifications — pop-up reminders at set intervals (e.g., every 30 or 60 minutes) that display your net session result and the total time elapsed. These prompts are designed to maintain awareness and discourage prolonged, uninterrupted play.

3.4 Cooling-Off Period

If you feel that your gambling is becoming problematic but are not ready for a full exclusion, you may request a cooling-off period of between 24 hours and 6 weeks. During this time your account remains open but you will be unable to place real-money wagers or make deposits. At the end of the cooling-off period, your account access is restored automatically without any additional action required from you.

3.5 Self-Exclusion

Self-exclusion is a formal commitment to cease gambling activity for a defined minimum period. be9 offers self-exclusion terms of 6 months, 1 year, 3 years, or permanently. Once self-exclusion is activated, your account will be suspended immediately, all pending promotional offers will be cancelled, and you will be removed from marketing communications. You may not reopen your account before the chosen exclusion period has fully elapsed. For permanent exclusions, reinstatement requires a written request followed by a mandatory 7-day waiting period and additional identity verification. If you believe you have a serious gambling problem, we recommend choosing the longest available term. To activate self-exclusion, contact us at support@be9nepal.com.

3.6 Account Activity Review

You may request a full history of your deposits, withdrawals, wagers, and session durations at any time by contacting our support team. Reviewing this data can help you form an objective picture of your gambling behaviour and identify patterns that may warrant intervention.

4. Tips for Responsible Gambling

The following practical guidelines are designed to help you maintain a healthy, balanced relationship with gambling. We recommend reviewing them regularly, particularly if your financial or personal circumstances change.

• Set a budget before you play and treat it as the maximum you are willing to spend on entertainment — not as a sum you expect to recover through winnings.
• Never gamble with money allocated to essential expenses such as rent, utilities, food, or loan repayments. Only gamble with genuinely discretionary funds.
• Treat gambling as entertainment, not income. The house edge means that, over the long run, the platform retains a statistical advantage. No strategy eliminates this.
• Take regular breaks. Step away from the screen, drink water, and assess how you feel before resuming. Fatigue and emotional stress impair decision-making.
• Do not gamble under the influence of alcohol, medication, or any other substance that affects judgment or impulse control.
• Avoid chasing losses. Increasing your bets to recover losses is one of the most common pathways into problem gambling. Accept losses as the cost of entertainment.
• Balance gambling with other activities. Maintaining a diverse range of hobbies, social commitments, and leisure pursuits protects against over-reliance on gambling for stimulation.
• Use the platform's tools proactively. Setting deposit and time limits before a session begins is far more effective than trying to exercise willpower in the moment.

5. Protection of Minors

be9 operates a strict 18+ only policy. No person under the age of 18 is permitted to open an account, make a deposit, or participate in any real-money gaming activity on be9nepal.com. During the registration process, all players are required to confirm their age by ticking a declaration, and they must subsequently pass identity verification before withdrawals are processed or higher deposit limits are granted.

If we have reasonable grounds to suspect that an account is being operated by or on behalf of a minor, we reserve the right to suspend that account immediately pending a full investigation, withhold any pending withdrawals, and permanently close the account if the suspicion is confirmed. Any winnings accrued on an account held by a minor will be voided in accordance with our Terms & Conditions.

5.1 Guidance for Parents and Guardians

If minors have access to devices on which be9 is used, we strongly recommend the following protective measures:

• Never share your account login credentials or store them in an accessible location on shared devices.
• Log out of your account completely after every session and clear saved passwords from your browser.
• Install parental control software on shared devices. Reputable tools include Net Nanny (netnanny.com), Qustodio (qustodio.com), and Kaspersky Safe Kids (kaspersky.com). These applications can restrict access to gambling websites at the device level.
• Keep payment cards and digital wallet credentials secure and out of reach of children.
• Have open, age-appropriate conversations with children about the nature of gambling and the risks it carries.

6. Support Resources

Although Nepal does not currently have a dedicated national gambling helpline, players can access confidential, professional support through the internationally recognised organisations listed below. All of the following services offer assistance in English and several operate around the clock. Seeking help is a sign of strength, not weakness — these organisations exist to support you without judgment.

If you are experiencing a personal crisis linked to gambling — including severe financial distress, mental health concerns, or thoughts of self-harm — please contact local emergency services in Nepal or a trusted healthcare professional immediately. be9 support staff can also direct you to the appropriate external resource; email us at support@be9nepal.com and we will respond as a priority.

7. Contact Us

If you have questions about this Responsible Gaming policy, wish to activate any of the player protection tools described in Section 3, or need help locating external support, our team is ready to assist. All responsible gaming enquiries are treated with the highest degree of confidentiality in accordance with our Privacy Policy.

We aim to respond to all responsible gaming requests within 24 hours. Where a request involves account suspension, cooling-off, or self-exclusion, action will be taken on the account as soon as the request is received and confirmed — you do not need to wait for a full reply before the restriction takes effect.

We are committed to treating every responsible gaming enquiry with empathy, discretion, and urgency. If you believe that your gambling habits are changing, please do not hesitate to reach out — it is always the right time to ask for support.